Kodi "service" ndi chiyani? "Ntchito" imatanthauza chiyani?
Kodi zikutanthawuza chiyani zikafika pakutumikira mabiliyoni ambiri apaulendo apadziko lonse lapansi, am'madera ndi mayiko? Makamaka panthaŵi ya chaka pamene anthu oyendayenda padziko lonse akuwoneka kuti akuyenda kuti azitha kukhala ndi chiyani, ndipo ndani amene ali wofunika kwambiri kwa iwo? Zoyembekeza za chithandizo chapadera zikuwonetsa bwino zomwe zikuyembekezeka kuti Santa adziwonetsa ndendende pakati pausiku, kulikonse, kwa aliyense.
Mawu akuti "utumiki" wakhala mbali ya maziko a ntchito zokopa alendo, maziko a mphindi zamatsenga motsutsana ndi zoopsazi. Utumiki ukhoza kuonedwa kuti ndi DNA yofunikira yoperekera zochitika. Koma ndi ophunzitsidwa? Kapena ndi mwachilengedwe?
Mfundo yofunika kwambiri ikafika pabizinesi yapaulendo & zokopa alendo: Ndi zonse ziwiri.
Pakatikati pa zochitika za komwe mukupita, ntchito ndi imodzi mwazowonetsa bwino kwambiri za kuchereza komwe mukupita, kudziwika kwake, komanso umunthu wake. Imaperekedwa mwachisawawa komanso kapangidwe kake kudzera mu ndege zake, ma eyapoti ake, mahotela ake, malo ake odyera, malo odyera, zokopa zake, zikondwerero zake ndi zochitika zake, kutsatsa kwake, nthawi yake yochita zinthu zakomweko. Makhalidwe a utumiki akhoza kusiyana ndi chikhalidwe, dziko, ndi kontinenti. Komabe, mkati mwake muli malingaliro ofanana: chikhumbo chofuna kusamalira wina. Ndi munthu, mosasamala kanthu za ntchito yomwe ingawonekere.
KUTENGA MTIMA PAZIMENE ZIMENE ZIMACHITIRE PAMODZI
Nthawi zambiri, komabe, zomwe ziyenera kukhala zachilengedwe, zachibadwa kwenikweni, zimachotsedwa malingaliro, malingaliro, tanthauzo. Ndondomeko ndi zolemba zimatanthauzira njira yochitira zinthu ngati chinthu china.
Kuti muwone bwino kusiyana komwe kumapanga, ingoyesani kudutsa bwalo la ndege kuyambira pa Disembala 1 kupita m'tsogolo. Pamene chisangalalo cha tchuthi chikuyambika, momwemonso chipwirikiti cha maulendo apaulendo. Zopanikiza zimawonekera mwachangu:
• Madesiki olowera
• Macheke achitetezo
• Malo ogulitsira alendo
• Zipata zolowera
Ma valve opanikizika amayamba kuphulika, kutengeka mtima kumathamanga kwambiri, kuleza mtima kumatsika. Mitundu yeniyeni imawululidwa mofulumira, yomwe nthawi zambiri imawoneka yofiira. Chifukwa chiyani? Chifukwa machitidwe, amaikidwa pansi pa chitsenderezo chambiri chifukwa chodumpha m'mavoliyumu apaulendo, amayamba kusonyeza malo awo osweka, kuchititsa anthu okwera. Mizere imakhala yayitali, pang'onopang'ono, yothina, imakwiyitsa kwambiri, yosakondana. Pankhani ya ndege, pofika nthawi yomwe okwera akukwera, malo awo ophwanyika ali pafupi (ngati sanafikidwe) zomwe zimapangitsa kuti kubwera pamodzi kwa okwera mazana angapo omwe akhumudwitsidwa kukhala vuto lalikulu kwa ogwira ntchito omwe tsopano ali ndi udindo wosamalira thanzi lawo pa x nambala yotsatira ya maola. "Utumiki" mwadzidzidzi umatenga mlingo watsopano wa ziyembekezo, kuphatikizapo decompression.
Koma ndi munthawi izi pomwe mitundu yowona imaphatikizanso mithunzi yowoneka bwino yagolide. Chonyamulira chimodzi chowala chotere: Katherine Sian Williams, Cabin Crew ndiye kazembe wautumiki wa British Airways. Ndi maziko a Ground Services, adangokhala mlengalenga kwa miyezi isanu ndi umodzi, komabe kumvetsetsa kwake tanthauzo la "ntchito" kumawonetsa kuti ndi dalitso kundege chifukwa cha zomwe amapereka kwa okwera, komanso chitsanzo chomwe amapereka kwa ogwira nawo ntchito. .
Kwa Williams, tanthauzo la utumiki ndilosavuta:
“Ndi kulemekeza aliyense - sudziwa zomwe zimachitika pamoyo wawo. Khalani okoma mtima.”
Ngakhale okwera okwera kwambiri amamumvera chisoni.
“Anthu amanyansidwa chifukwa adayamba ndi phazi loyipa. Ukadali ndi anthu oipa, aukali. Kuti simungasinthe. Koma pali malingaliro amenewo, chowonadi, chakuti anthu agwira ntchito molimbika kwambiri, ndipo akupita patsogolo. Pali kumverera koyenera. Ine sindikuwaimba mlandu. Amangofuna kusamalidwa m’njira yoti aziona kuti ndalama zimene anazipeza movutikira, ndipo nthawi ikuyamikiridwa.”
Zomwe zikutanthawuza kutembenukira ku kumvetsetsa kwachibadwa kwaumunthu, panthawi imodzimodziyo kukhala ozindikira ndondomeko. Nthawi zina pamene zitsenderezo zikuchulukirachulukira, kaya chifukwa cha nsonga za nyengo kapena zovuta zaumwini ndi okwera pawokha, "kutumikira" ndikuwerenga zochitika ndikudziwa kuti kulumikizana ndi anthu komwe kumabweretsa yankho, osati zolankhula zamakampani.
Koma kodi munthu angachite bwanji kuti asamavutike pamene kukula kwa gawoli kukufuna ukadaulo kuti upititse patsogolo machitidwe? Ndi kukula kopitilira 4% kwa apaulendo apadziko lonse lapansi chaka chilichonse kupitilira 1.18 biliyoni mu 2014 (gwero: UNWTO), opitilira 8 miliyoni akuyenda pandege okha tsiku lililonse kudutsa pafupifupi 1400 ndege zamalonda (gwero: ATAG), zingatheke bwanji -ntchito imodzi kwa miliyoni imodzi?
Williams akuumiriza kuti ngakhale kukula kwa gawoli kumatha kukwaniritsa kufunikira kosayiwala zoyambira, kutsindika ponena kuti:
"Ichi ndi chikhalidwe chaumunthu. Timafunika kutengapo mbali kowonjezereka kwa anthu. Zomwe zikuchitika ndikuti ife, magawo onse a moyo wathu, tikuchulukirachulukira. Tikukankhira ntchito yaukadaulo. Ndikuganiza kuti izi zimasemphana ndi tanthauzo la kusamala. Pazifukwa zina, chikhulupiriro ndi chakuti pokhapokha mutawononga ndalama zambiri, mwinamwake mukutaya ufulu wolandira chimene chiyenera kukhala ntchito kwa onse?”
Chovuta pamene tikuyang'ana zam'tsogolo, ndi kukula komwe tikudziwa kukuchitika, mothokoza, m'gawo lathu?
“Apa ndipamene ndimadandaula. Kodi tingayembekezere bwanji achinyamata amene akubwera kuti amvetse kuti utumiki umangokhudza chisamaliro cha anthu? Amasamala - samamvetsetsa momwe angaperekere. Iwo saona kuti ali ndi udindo wosamalira anthu okwera.”
IKUPITA NJIRA ZOWIRI
Komabe, monga momwe omwe ali m'makampani, omwe ali patsogolo pautumiki, angachite zomwe angathe, sitiyenera kuiwala kuti kukhala pazochitika za anthu, ndizochitika ziwiri. Kuchokera pamawonedwe apaulendo, kukhala pa "Ndalipira" kulandira mapeto si chifukwa chabwino cha makhalidwe oipa.
Winawake, kwinakwake akugwira ntchito usiku wonse, kudutsa nthawi, kudzera muukali, chifukwa cha ife. Winawake, kwinakwake, akuwononga Chaka Chatsopano kutali ndi okondedwa athu kuti akhale matumba ojambulira m'mphepete mwa ndege kuti atiteteze, kapena mpaka 35,000 mapazi akutipatsa champagne kuti tiziwotcha m'chaka chatsopano.
Chilumikizo chotani cha ulendo wapaulendo chimene tingayang’ane nacho, panthaŵi ya chaka pamene tiima kuti tiŵerenge madalitso athu, kuthekera kwathu, mwaŵi wathu, ndi ufulu wathu woyenda kukhala wapamwamba pa mndandanda wa zinthu zimene timayamikiradi. Ndipo iwo omwe ali gawo la maukonde apadziko lonse lapansi omwe amapangitsa kuti izi zichitike bwino, mosamala, mosamala komanso mwachifundo, tsiku lililonse, kulikonse padziko lapansi.
Ndipo kotero, pamene kuwerengera mpaka kumapeto kwa 2016 kuyandikira, ndipo tikuyang'ana ku 2017 ngati kalendala yatsopano ya "M'dziko lina liti?" musataye mtima ndikupitilira. Tonse tifika kumeneko. Mwamwayi.
