Pa June 11, mkulu wa kampani ya Star Alliance, bungwe lalikulu kwambiri la ndege, linapereka mwayi wopititsa patsogolo ndalama zatsopano zaukadaulo komanso kupititsa patsogolo njira zogwirira ntchito kuti zikwaniritse zomwe anthu akuyenda masiku ano.
Palibe zambiri zomwe ziyenera kuti zidachitika zikafika kumakampani a ndege a Computer Systems of Star Alliance osalankhulana. Tsoka ilo, wozunzidwayo nthawi zonse amakhala wokwera.
Wofalitsa wa eTN a Juergen T Steinmetz anali atasowa matikiti atatu osiyana ndi ma eyapoti atatu osiyana, mayiko atatu osiyana komanso pa ndege ziwiri zosiyana za Star Alliance. Nthawi iliyonse tikiti yake idaperekedwa pa Star Alliance Carrier: United Airlines.
Mlandu woyamba unali ku Amman, Jordan. Steinmetz amayesa kukwera ndege ya Lufthansa pa Okutobala 27 kuchokera ku Amman kupita ku Frankfurt. Iye anali ndi tikiti ya class class. Tikitiyi inali gawo la tikiti ndipo idachokera ku Honolulu. Tikiti yake idaperekedwa pamatikiti a United Airlines. Nambala ya tikiti idayamba ndi 016.
Pamene Steinmetz anayesa kufufuza masabata awiri apitawo ku Amman Jordan, adauzidwa ndi woyang'anira ndege ya Lufthansa Airport Service Rauf Madan, analibe tikiti yovomerezeka. Madani adatsimikiza kuti Steinmetz anali ndi malo osungitsa bizinesi, koma alibe tikiti. Steinmetz adakumananso ndi zomwezo kasitomala wina wa United Airlines ku Amman paulendo womwewo. Wokwera uyu adayesanso kuyang'ana ndege yomweyi ya Lufthansa yomwe inali ndi tikiti yamagetsi yoperekedwa ndi United Airlines
Malinga ndi mkulu wa bungwe la Lufthansa a Madani, vutoli ndilofala kwambiri. Anati: "Anthu ambiri okwera ndege ku United Airlines asowa kale chifukwa cha izi."
Madani adati, United Airlines samayankha mameseji apakompyuta kapena kuyimbira foni ndipo "sakusamala."
Ananenanso kuti: “Ndinaona a Bambo Steinmetz akusungitsa malo opanda tikiti ndipo ndinayamba kutumiza mauthenga a pakompyuta ku United Airlines maola atatu wokwerayo asanafike pabwalo la ndege. Panalibe yankho. Ndidayesa kuyimbira United Airlines ndipo nditakhala kwa mphindi 3 palibe amene adandithandiza. "
Mwamwayi Steinmetz adatha kugwiritsa ntchito foni yake yam'manja ndipo adapeza wothandizira wa United Airlines Agent 1K ku Chicago. Wothandizira uyu anayesa kumuuza Steinmetz kuti analibe tikiti paulendo wapaulendo wa Lufthansa, koma atakumba mozama adadziwongolera ndikusamutsira kuyimbira kwa wamkulu.
Atayimilira kwa mphindi 15 mkuluyo anati tikiti ili mu kompyuta ndipo panalibe chifukwa choti ayimbire Lufthansa. Steinmetz adapereka foni yake kwa wothandizira wa Lufthansa. Wothandizira Lufthansa adati tikiti iyi idaperekedwa ngati "tikiti yapepala". Adatenga nambala ya tikiti ku United Agent ndikumupatsa Steinmetz chiphaso chokwerera. Steinmetz adasungitsa ndegeyo pa united.com - kunalibe tikiti yamapepala yamtundu uliwonse.
Patapita milungu iwiri Steinmetz anali ku Cairo, Egypt. Nthawiyi amayesa kuyang'ana ndege ya Egypt Air kuchokera ku Cairo kupita ku London. Kusungitsa kalasi yake yamabizinesi kudapangidwa ndi United Airlines. United Airlines idatolera ndalama zandege ($ 200 yochulukirapo poyerekeza ndi tsamba la Egypt Air) ndipo idapereka tikitiyo pamatikiti a UA 016.
Momwemonso ku Cairo milungu iwiri pambuyo pake. Panali kusungitsa malo komwe kumawonekera pakompyuta ya Egypt Air, koma palibe tikiti. Pokhapokha Steinmetz atapereka nambala ya tikiti, adatha kupeza chiphaso chokwera ndege. Egypt Air idauza Steinmetz kuti ndegeyo ili ndi zovuta zambiri ngati izi ndi United Airlines Passengers.
Chaka chapitacho Steinmetz adawonapo ndege ya Lufthansa kupita ku Frankfurt. Tikiti yake idaperekedwa ndi United Airlines ndipo adasungidwira ndege yolumikizira kuchokera ku Frankfurt kupita ku San Francisco.
Tikitiyi idagulidwa pa united.com. Lufthansa analibe tikiti, koma anali ndi malo ndipo sanathe kufikira aliyense ku United Airlines. Amalola Steinmetz kukwera popanda tikiti ndikukonza pambuyo pake.
United Airlines inadzudzula Egypt Air ndi Lufthansa ndipo inapereka chipukuta misozi cha ma kilomita 20,000 ku akaunti ya Steinmetz mileage plus.
Zoona zake n’zakuti. Anthu ambiri okwera ndege ku United Airlines amasokonekera kulikonse padziko lapansi tsiku lililonse, ndipo ndege zimawoneka kuti sizisamala. Star Alliance siwona vuto m'makampani andege polumikizana wina ndi mnzake.
A United Airlines supervisor told Steinmetz it was not her job to bring this problem to her superior. It was over her pay level. She recommended for Steinmetz to email [imelo ndiotetezedwa]
Chifukwa chiyani wina angafune kuwuluka pa tikiti ya United Airlines pogwiritsa ntchito chonyamulira china cha Star Alliance, ndikulipira ndalama zambiri ndipo angakumane ndi zovuta?
Nali yankho. Zaka ziwiri zapitazo United Airlines inkafuna kuti matikiti onse aperekedwe pa 016 ngati kasitomala akufuna kulandira makirediti oyenerera a Dollar pa akaunti yake ya Mileage Plus pafupipafupi. Madola oyenerera ndi ofunikira kuti mukhale osankhika ndi United Airlines.
Ngati Makasitomala a United Airlines 1K sangathe kuwonetsa $12,000 yoperekedwa pa tikiti ya United Airlines pakatha chaka chimodzi, sangalandire kusinthidwa kwa 1K yake chaka chotsatira. Ngakhale kasitomalayu atayenda mtunda wowirikiza mtunda wofunikira paudindowu ndikugwiritsa ntchito ndalama zowirikiza kawiri ndi zina za Star Alliance Airlines - sangawonjezedwenso Status yake ya Star Alliance pa United Airlines.
Wosalala ngati silika angangogwira ntchito ku THAI, koma osati kwa Star Alliance.
